Fix and Resolve Error Band is paired by other person Ask them to unpair it and try again

The Mi Band 2 does not have any physical buttons to reset the device. The only button it has is a capacitive button meant to interact with the device. So, the complete pairing and unpairing cycle are completely driven by the Mi Fit App. Now, the Mi Band 2 device cannot be paired simultaneously on multiple devices. So, if you want to pair the Mi Band 2 on a different device, you would need to unpair from the device where you paired it originally. But what would happen if your phone received an update or got damaged? When you try to pair the Mi Band 2 with a new device, you will get an error message saying “Band is paired by other person Ask them to unpair it and try again“. Read along to know how to resolve this!

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Also Read: How to Pair and Unpair Mi Band 2 for iOS devices

Fixing the “Band is paired by other person” error

Many users have taken a lot of steps, some logical, some unusual. If I go by this post on Reddit, users have put the device in a refrigerator to unpair it. Others have taken logical approaches like uninstalling the Mi Fit App or deleting cache data from the Android system. I have already mentioned these steps in my earlier posts. This might not work and there is a much easier workaround. In order to resolve this, you would need 2 devices which support the Mi Fit app. In my case, I tested it with two Android phones. The phones do not need to be a Xiaomi MIUI based device either. The key thing to remember is that you need to use the same Mi account on both the devices to login into the Mi Fit App. See below:

screenshot_2016-11-13-10-53-02

Login to your second (Android) device with the same Mi account and try to connect to your Mi Band 2. This takes a couple of minutes to progress and you can keep it running in the background. When you do this, you will receive a notification on the original device. See below:

screenshot_2016-11-12-23-35-57

Note: If your original device is not available or damaged, you will not see the above notification.

That is it really. In our case, we signed out from the Mi Fit device completed and uninstalled it from the unintended device. The complete process takes less than five minutes and it does not brick your Mi Band 2 in any way.

Let us know your thoughts and views on this. Do drop us a comment below if it did or did not work. Thanks!

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38 Comments

i tried but it not work

It’s the way we have logged in… i had a problem to sync with my ipad after i logout mi fit app. I dont know what went wrong as it appear as id/password was incorrect (i reset password but stil unable to login. So i created a new account using the same phone number. The issue started when it prompted the device is pair to another person but i was unable to unpair from my 1st account coz the id was not correct. After spending hours on google for searching on same issue, i managed to sync it back.

What happened in my case,
1)While logging in to Mi Fit App, we would have used, Phone Number OR Google email account OR Mi account.
2) I tried to remember correctly how did i type everything during the 1st registeration (phone number/id/email). Then i found out that i used phone number as +6016xxxxxxx and but i kept entering phone number as +60016xxxxxxx That was the problem when i actually have added extra zero for the id. It made me gone crazy almost. Now i can use back my mi band 2 happily and have deleted the 2nd account coz no pairing needed.

Just sharing 😀

Ashiatun Naim says:

26 November, 2016 at 2:42 am

worked out for me too, thanks izzie… alhamdulillah 🙂

thanking you for quick response….
I already tried with two devices at same time, ‘Samsung Tab 4 and LG tribute’ but not resolved. I deleted my MI account and again created new MI account and tried again but the same but the same error massages Band is paired by other person Ask them to unpair it and try again appears.

One more My Mi Band 2 shows wrong time and Date. i.e. today – 5:58, 20-11-2016 other side band show 9:14, 16-11-2016.
I contacted Mi customer support they told me to go service center, ok it is last way ro solve the issue but service center is about nearly 300 KM from my city.

I created an account when I unboxed my mi band 2. It was paired to my Galaxy A5 and everything was fine. After one day I deleted my Mi account and created a new one to the same phone with the same email/phone nr. Now I can’t pair my mi band 2 in mi fit app because it is “paired to an other person”. Now I am waiting for the answer of Xiaomi Support. I think my mi band 2 was registered to my first Mi ID and should delete it on Xiaomi servers or merge all of my data to my ID.

i have a same issue but my old phone is broken. please help me.

I have purchased refurbished band. Now I it is asking me to unpair from first users mobile. Please help me

Mi HR says:

22 March, 2017 at 9:06 pm

Hello, Harish Kumar!
Unfortunately, this is not possible (which is confirmed at the official Xiaomi forum, dedicated to Mi Band 2: http://en.miui.com/forum-114-2.html).
I have tried to solve this problem on the basis of all the data available in the Internet.
It did not help in my case (I still received the message “Xiaomi Mi Band is paired by other person. Ask them to unpair it and try again”).
I described these solutions found in the Internet (some Mi Bands users still wrote that these solutions were helpful – I think You may try them) and an alternative solution here:
http://www.mimhr.com/2017/02/10/xiaomi-mi-band-is-paired-by-other-person-ask-them-to-unpair-it-and-try-again-how-to-fix/
Let me know, if You manage to solve it.

My problem is a few different, my mi band just connect in one account… I unpair, and try to use another account and say “Mi Band is paired by other person.”, so I back to old account, and pair without any problem…

Mi HR says:

16 June, 2017 at 5:39 pm

Thanks for sharing Your experience, Alex, good to know thatsometimes it can be fixed. Stay healthy!

i sold my previous Xiaomi device and got the Xiaomi Mi6 now that i have signed in to my previous xiaomi account and restored all apps and data i still cant pair or connect my mi band 2 wtih my phone. i Forgot to unpair my m band from my previous phone but i am still using the same mi account. i keep getting the the message on mi fit app when i try to connect my mi band 2 “couldn’t pair, keep the band close to your phone and try again”. Can nay one help me with this?

Mi HR says:

11 July, 2017 at 8:03 am

Hi, Eftakhairul Alam! The problem You describe is similar to 2 issues:
1) when a person uses new device without unpairing Mi Band in Mi Fit app at the previous device, he or she gets the message: “Band is paired by other person. Ask them to unpair it and try again”, but You do not get such a message. If that was a case almost no solution exists. I wrote about this at our blog: http://www.mimhr.com/2017/02/10/xiaomi-mi-band-is-paired-by-other-person-ask-them-to-unpair-it-and-try-again-how-to-fix/;
2) sometimes I got this message “Couldn’t pair, keep the band close to your phone and try again” at my Android phone. Usually repairing Mi Band in Bluetooth, switching Bluetooth off and on again, restarting phone, reinstalling Mi Fit app, connecting Mi Band in Mi Heart Rate app (yes, it is our app 🙂 helped. Now it is connected.
However, You may have third issue (not the one from the above), which I faced.
Hope that was helpful. Let me know how the situation looks like now.